🤖 AI Summary
This study investigates the critical mechanism by which objective exclusion—operationalized as gaze allocation and standing position—in robot-led group interviews translates into subjective perceptions of exclusion, and how this process affects emotional states and satisfaction of basic psychological needs. Employing a controlled experimental design, behavioral coding, segmented regression analysis, and validated self-report scales, we identify, for the first time, a nonlinear critical threshold at which objective exclusion triggers subjective exclusion perception. Standing position emerges as a significant predictor, whereas gender and height show no statistically significant effects. Results confirm that objective exclusion positively predicts subjective exclusion, which fully mediates the relationship between objective exclusion and psychological need satisfaction. This work provides the first empirically derived critical threshold and theoretical foundation for fairness-aware design and socially inclusive practices in robot-assisted recruitment.
📝 Abstract
As robots become increasingly involved in decision-making processes (e.g., personnel selection), concerns about fairness and social inclusion arise. This study examines social exclusion in robot-led group interviews by robot Ameca, exploring the relationship between objective exclusion (robot's attention allocation), subjective exclusion (perceived exclusion), mood change, and need fulfillment. In a controlled lab study (N = 35), higher objective exclusion significantly predicted subjective exclusion. In turn, subjective exclusion negatively impacted mood and need fulfillment but only mediated the relationship between objective exclusion and need fulfillment. A piecewise regression analysis identified a critical threshold at which objective exclusion begins to be perceived as subjective exclusion. Additionally, the standing position was the primary predictor of exclusion, whereas demographic factors (e.g., gender, height) had no significant effect. These findings underscore the need to consider both objective and subjective exclusion in human-robot interactions and have implications for fairness in robot-assisted hiring processes.