Problem
Research questions and friction points this paper is trying to address.
AI agent
enterprise deployment
reliability
human oversight
cost
READY or Not: Reliable Enterprise Agent Deployment
🤖 AI Summary
论文提出READY框架，旨在解决AI代理在企业工作流程中的可靠部署问题，通过衡量可靠性与成本选择最优监督策略。
📝 Abstract
An AI agent can perform well on benchmarks and still be unsuitable for deployment. Existing AI-agent benchmarks measure whether an agent can complete realistic professional work, whereas enterprise deployment asks a different question: whether an agent can meet a required reliability level, under acceptable human oversight, and at tolerable cost. We introduce Reliable Enterprise Agent Deployment (READY), a framework for qualifying AI agents for deployment on enterprise workflows. READY preserves each workflow's own definition of successful execution while applying a common qualification procedure. Given an agent, a workflow, and a class of candidate oversight policies, READY measures the reliability and operating cost of the human-AI system, selects the minimum-cost policy that satisfies a specified reliability target, and statistically qualifies it on held-out cases. The resulting deployment profile characterizes the supported operating point: reliability, human-oversight burden, and cost. READY is implemented as an open testbed that decouples workflow specification, execution, evaluation, and qualification, and runs on existing agent-evaluation infrastructure. In an end-to-end clinical-audit case study spanning 16 agent systems and 750 cases, READY reveals differences hidden by autonomous performance: two systems separated by only 0.3 points in autonomous accuracy (72.8% vs. 72.5%) require 39.2% versus 29.6% human review, respectively, to qualify at the same 76% reliability target under the evaluated oversight policy. READY thus shifts enterprise agent evaluation from how well can the agent perform the work? to under what conditions, and at what cost, can it be reliably deployed? By making those conditions explicit and statistically testable, READY provides a basis for comparing agent systems, setting oversight requirements, and making evidence-based deployment decisions.
Innovation
Methods, ideas, or system contributions that make the work stand out.
Reliable Enterprise Agent Deployment
human-oversight burden
operating cost
reliability target
deployment profile
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