Scholar
Gerhard Satzger
Google Scholar ID: MIZZeeUAAAAJ
Karlsruhe Service Research Institute / Institute of Information Systems and Marketing, KIT
Citations & Impact
Citations
3,062
H-index
30
i10-index
57
Publications
20
Co-authors
1
list available
Contact
Publications
Resume (English only)
Academic Achievements
- Although spending just parts of his career in academia, Dr. Satzger has authored more than 180 articles in the area of information systems and service science, many published in renowned journals (e.g., European Journal of Information Systems, Journal of Artificial Intelligence, etc.) and conferences (e.g., IJCAI, CSCW, etc.). He has intensively worked with a variety of industry partners in individual projects and as part of larger research consortia (e.g., ABB, Altran, BASF, etc.).
Research Experience
- In 1989, Dr. Satzger joined IBM and initially held several consulting and financial management positions. Later, he spent time as an assistant professor at the University of Augsburg before returning to IBM Germany as head of controlling in 1998. From 2001 to 2002, he ran the central planning group for IBM Europe/Middle East/Africa, based in Paris. From 2003 onwards, he was CFO of Global Technology Services in Germany - IBM's business unit that included the IT outsourcing business as well as technical infrastructure projects. In 2008, Dr. Satzger co-founded the Karlsruhe Service Research Institute, a joint institution of IBM and the University of Karlsruhe, as well as the new research group “Digital Service Innovation”. Between 2011 and 2014, Dr. Satzger led a research-prone unit of IBM in Europe (IBM Business Performance Services) and managed global business analytics projects targeting enterprise transformation by enabling data-driven decisions. Effective August 2014, Dr. Satzger returned to KIT and also served as director of KSRI up to 2022.
Education
- He obtained a diploma in Information Engineering & Management from the University of Karlsruhe and an MBA from Oregon State University/USA. In 1993, he completed a Ph.D. program at the University of Giessen, before he earned his “Habilitation” from the University of Augsburg based on his work on „Capital Intensive Services in Global Markets“.
Background
- His research interests include conceiving and developing digital services and corresponding business models, with a particular focus on human-centric design for services as well as on services that extract value from data via Artificial Intelligence (AI). His career reflects interdisciplinarity and the interlock between academia and industry.
