Scholar
Qian Chen
Google Scholar ID: FT_85GkAAAAJ
Smeal College of Business, The Pennsylvania State University.
Information Systems
Marketing
Business Analytics
Transportation Research
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Citations
800
H-index
8
i10-index
7
Publications
13
Co-authors
14
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Publications
2 items
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations
2026
Cited
0
Psychological Mechanisms of Generative AI Discontinuance Intention among Chinese K-12 Teachers
2026
Cited
0
Resume (English only)
Co-authors
14 total
Yingling Fan
University of Minnesota
Lingzhou Xue
Professor of Statistics, The Pennsylvania State University
Co-author 3
Co-author 4
Co-author 5
Co-author 6
Co-author 7
Co-author 8