Published 80+ papers in top-tier AI conferences and journals.
Holds 20+ granted US patents and 150+ granted or pending Chinese patents.
Recent papers accepted by ACL 2025, EMNLP 2025, and NeurIPS 2025.
Led AliMe (Alibaba’s intelligent customer service platform), recognized as the market leader in China’s Conversational AI by IDC, Gartner, and iResearch since 2021.
Developed the 'Intelligent Live Room' digital human product for Taobao Live, improving merchant efficiency and conversion.
Research Experience
Apr 2023–Present: Tencent AI Lab & Hunyuan LLM group, leading applied research on LLM-based Digital Human technologies for Tencent businesses.
Oct 2021–Apr 2023: Led the Intelligent Innovation Center (IIC) at Alibaba’s Damo Academy, focusing on incubation and commercialization of Digital Human and Intelligent Customer Service technologies (e.g., AliMe series).
Mar 2020–Sep 2021: VP and Chairman of Technical Committee at AMap (AutoNavi), Alibaba Group, based in Hangzhou, Beijing, and Seattle.
Mar 2016–Mar 2020: Director and later Senior Director of Engineering in AI Department at Ant Group.
Jul 2014–Mar 2016: Senior Staff Engineer at iDST (predecessor of Damo Academy), Alibaba Group.
2005–2014: Worked at Microsoft (Seattle) in Incubation Group, MSR, and Bing; served as RSDE Lead in Query Understanding team, Core Relevance Group of Bing Search.