🤖 AI Summary
Conversational AI systems, particularly large language models (LLMs), are increasingly deployed in high-stakes life decisions; however, their solution-oriented design undermines users’ metacognition and reflective capacity. Method: This paper introduces “Pre-Decisional Reflection” (PDR) and proposes PROBE—a novel, dual-dimensional quantitative framework that objectively measures reflection breadth (diversity of considerations) and depth (complexity of reasoning) in open-ended pre-decisional texts. Integrating LLM-based text analysis, intercoder reliability assessment, and qualitative content analysis, the study implements multidimensional, structured measurement of reflective discourse. Contribution/Results: Empirical validation confirms PROBE’s high reliability and construct validity. Crucially, it reveals a significant discrepancy between users’ subjective perception of reflection and objectively measured reflection levels, alongside systematic interindividual heterogeneity in reflective thinking patterns. This work advances decision support paradigms from problem-solving–oriented assistance toward reflection-enabling scaffolding.
📝 Abstract
When making significant life decisions, people increasingly turn to conversational AI tools, such as large language models (LLMs). However, LLMs often steer users toward solutions, limiting metacognitive awareness of their own decision-making. In this paper, we shift the focus in decision support from solution-orientation to reflective activity, coining the term pre-decision reflection (PDR). We introduce PROBE, the first framework that assesses pre-decision reflections along two dimensions: breadth (diversity of thought categories) and depth (elaborateness of reasoning). Coder agreement demonstrates PROBE's reliability in capturing how people engage in pre-decision reflection. Our study reveals substantial heterogeneity across participants and shows that people perceived their unassisted reflections as deeper and broader than PROBE's measures. By surfacing hidden thought patterns, PROBE opens opportunities for technologies that foster self-awareness and strengthen people's agency in choosing which thought patterns to rely on in decision-making.