Problem
Research questions and friction points this paper is trying to address.
non-verbal cues
self-presentation
real-time feedback
online meetings
knowledge workers
Exploring a Real-time Feedback Display of Non-Verbal Cues in Online Work Meetings to Support Self-Presentation
🤖 AI Summary
This study addresses the challenge knowledge workers face in effectively leveraging nonverbal cues for self-presentation during online meetings. To support real-time self-awareness and behavioral regulation, the authors designed and deployed Novecs, a technology probe that automatically detects behaviors such as smiling, nodding, gaze direction, and posture, providing immediate visual feedback. The work presents the first exploration of how neutral, real-time feedback modulates the tension between authentic and strategic self-presentation, underscoring the critical role of feedback timing and naturalness. Findings from an in-the-wild study with 18 participants demonstrate that the system significantly enhances users’ self-awareness during virtual meetings and reveal design opportunities for tailoring feedback to different meeting types.
📝 Abstract
Expressing oneself appropriately in online meetings through non-verbal cues can be challenging for knowledge workers. Automatic non-verbal cue detection technologies have the potential to support workers' self-presentation efforts through real-time feedback, but little is known about workers' reactions to and the implications of doing so. We designed and implemented Novecs as a technology probe of a real-time feedback display that automatically detects and signals users' own non-verbal cues -- smiling, nodding, gaze, and posture. Novecs was deployed in an exploratory field study (n=18) to support knowledge workers' self-presentation in their everyday meetings. Post-study interviews reveal how Novecs' real-time feedback helped increase in-the-moment self-awareness, and how neutrally-framed feedback may help navigate tensions between authentic and in-authentic self-presentation. Participants also emphasized the need for natural timing when adjusting non-verbal cues in-meeting. We discuss design opportunities and challenges of real-time, non-verbal cue feedback systems, such as personalizing feedback based on different meeting types.
Innovation
Methods, ideas, or system contributions that make the work stand out.
real-time feedback
non-verbal cues
self-presentation
technology probe
online meetings
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