Problem
Research questions and friction points this paper is trying to address.
mental health support
asynchronous email counselling
AI integration
counselling practice
CAIA in Practice: Field Evaluation of an AI-Assisted Support System for Text-Based Online Counselling
🤖 AI Summary
论文介绍了一种名为CAIA的AI辅助系统，通过结合大语言模型和检索增强生成技术来支持基于文本的在线咨询服务，旨在解决全球心理健康支持需求增加带来的服务提供挑战。
📝 Abstract
Rising global demand for mental health support creates significant service delivery challenges, with asynchronous email counselling serving as a crucial low-threshold channel for accessing care. This paper presents CAIA, a co-designed AI-based tool suite that demonstrates responsible AI integration into counselling practice through seven LLM-driven functions enhanced by retrieval-augmented generation. A field evaluation involved 34 professional counsellors conducting authentic sessions with trained student counsellees (36 threads, 321 messages, 1,257 AI outputs). User behaviour analysis confirms substantial adoption, revealing that professional autonomy and information accuracy are decisive for sustained acceptance, with counsellors particularly valuing interpretive functionalities that provide new perspectives and stimulate professional reflection.
Innovation
Methods, ideas, or system contributions that make the work stand out.
CAIA
retrieval-augmented generation
responsible AI integration
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