Problem
Research questions and friction points this paper is trying to address.
online mental health communities
peer support
AI co-writing
authorship
trust
PeerPen: AI-Assisted Writing for Online Mental Health Peer Support
🤖 AI Summary
为解决在线心理健康同伴支持中志愿者缺乏正式培训的问题，研究开发了AI辅助写作工具PeerPen，通过生成草稿和修订用户回复来帮助志愿者提供更有效的支持。
📝 Abstract
Online mental health communities thrive on peer support, yet those who volunteer to help often lack formal training and may struggle to articulate supportive responses. AI co-writing could lower this barrier; however, peer support derives much of its value from being perceived as personal, raising questions around authorship, ownership, and trust. We built PeerPen, a writing assistance tool embedded within a Reddit-like interface, supporting two main features: draft generation and revision of user-written responses. Through semi-structured interviews with 15 participants, we find that PeerPen reduced the burden of composing responses and increased confidence in offering support. Participants wanted AI to assist their writing without taking over authorship and anticipated tensions around authenticity and trust. Such assistance could make authorship uncertain even for responses written without it, weakening trust across the community. We contribute design implications for AI writing assistance that scaffolds supportive communication, preserves authorship, and accounts for community-level trust.
Innovation
Methods, ideas, or system contributions that make the work stand out.
AI co-writing
draft generation
revision
authorship
trust
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2024-10-03arXiv.orgCitations: 2
