🤖 AI Summary
This work proposes an unsupervised synthetic dialogue generation framework tailored for industrial settings where human-annotated data are scarce, relying solely on intent definitions. To enhance diversity, the approach explicitly incorporates topic and stylistic attributes and introduces two novel post-processing stylization models—Univ and Exam—combined with a large language model–based discriminative filtering mechanism to improve data quality. The study reveals that stylistic diversity has a significantly greater impact on the utility of synthetic data than topic diversity, and that integrating stylistic attributes during generation outperforms post-hoc style transfer. Experimental results demonstrate that the proposed method achieves 93.3% of the performance of models trained on human-annotated data across both industrial and public benchmarks, substantially enhancing the practicality of unlabeled synthetic dialogues.
📝 Abstract
Generating high-utility synthetic data for intent classification typically requires human-annotated seed data, which is often unavailable in fast-paced industrial settings. In this paper, we propose a framework for synthetic dialogue generation that works entirely without human-annotated data, relying solely on intent definitions. Our proposed dialogue generation framework utilizes two different types of topic and style attributes to improve data diversity. Also, we propose two novel post-hoc stylization models called Univ and Exam to transform synthetic LLM-generated utterances into more varied, human-like linguistic styles. To enhance data quality, we utilize an LLM-as-a-judge filtering process. Experimental results on both industrial and public datasets demonstrate that the proposed approach achieves up to 93.3% of the performance obtained using human-annotated training data. Crucially, the findings reveal that style diversity is more critical than topic diversity for synthetic data utility, as it prevents models from learning spurious stylistic correlations. Furthermore, the study shows that incorporating style attributes during the generation process is more effective than post-hoc style adaptation.