About the job
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
Responsibilities
- Build the Intelligence layer at Sierra. You’ll work on systems that analyze millions of agent interactions and generate insights that improve agent performance and customer outcomes.
- Turn conversations into insights. You’ll build systems for analyzing, clustering, and exploring large-scale conversational data.
- Enable evaluation and experimentation. You’ll design systems that allow us and our customers to measure agent quality and run experiments.
- Develop learning systems. You’ll work on retrieval, ranking, personalization, and feedback loops that make agents more effective over time.
Qualifications
Minimum
- Strong software engineering fundamentals and experience building production systems.
- Experience working with data systems, analytics, or machine learning-driven products.
- Motivation and high-agency to drive outcomes in a fast-moving environment.
- 4+ years hands-on experience building production systems or data products.
- Degree in Computer Science or related field, or equivalent professional experience.
Preferred
- Experience with retrieval, ranking, or recommendation systems.
- Experience building analytics or data exploration tools.
- Experience working with large-scale data systems.
- Experience building AI-powered products.