AI Engineer - Agent Automation

Zoom Video Communications Inc.
Seattle (WA) / San Jose (CA)2026-05-14Full time

About the job

We're seeking an experienced AI Engineer specialized in agent orchestrator design and implementation, agent workflow, and LLM evaluation metrics and pipeline design. You'll be instrumental in developing and deploying intelligent agent systems that can understand context, orchestrate multi-step processes, automate complex workflows, and execute tasks autonomously across Zoom. Your expertise will help us create agents that streamline operations, reduce manual intervention, and optimize end-to-end business processes through intelligent automation.

Responsibilities

Designing and implementing agent architectures that can reason about tasks, plan actions, and execute solutions

Developing prompt engineering frameworks and techniques for reliable agent behavior

Implementing safety mechanisms and oversight protocols for autonomous systems

Building and maintaining LLM-powered services using models like GPT-4, Claude, and internal models

Optimizing model infrastructure for low latency and high throughput

Building robust testing frameworks for agent behavior validation

Qualifications

Minimum

Possess a Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Cognitive Science, or a related field.

Have 5+ years of experience in AI/ML engineering

Exhibit expertise in microservice design and implementation

Have experience with production agent systems

Demonstrate programming skills in Python or Java, with deep learning frameworks (PyTorch, Transformers, LangChain)

Have experience with cloud infrastructure stack (Kubernetes, Docker, AWS)

Preferred

No preferred qualifications listed.