About the job
Exciting opportunity for a Lead Forward Deployed Engineer to drive innovation at Adobe’s Digital Experience organization. Leverage your expertise in Python, AI, and cloud platforms to build scalable solutions, collaborate with global teams, and shape the future of digital experiences. Join us to make a real impact in a dynamic, customer-focused environment.
Responsibilities
Implement A2A integration patterns (APIs, webhooks, event streams, connectors) so customers can plug our AI capabilities into their existing applications and workflows.
Create reusable SDKs, templates, and reference implementations that reduce friction for customers adopting our AI features.
Act like a data analyst for model behavior: Query logs and metrics (SQL, notebooks, dashboards) to understand how models and prompts are performing in production.
Investigate failure modes, edge cases, and drift (e.g., low-quality responses, latency spikes, low adoption).
Segment metrics by customer, cohort, use case, or configuration to find patterns and opportunities.
Design and maintain evaluation pipelines for AI features: Define success metrics and guardrails. Set up offline and online evaluation (test sets, acceptance thresholds, user rating flows, A/B tests).
Qualifications
Minimum
8+ years of software engineering experience with 2+ years working with ML/AI or LLM-based applications.
Expertise in Python, including hands-on work with PyTorch or similar frameworks (TensorFlow, JAX, etc.).
Familiarity with A2A (application-to-application) integration patterns: REST/gRPC APIs, webhooks, queues, or event-driven systems.
Comfortable with data-analyst-style work: Writing SQL and working with analytics tools/notebooks. Building or interpreting dashboards (e.g., metrics for model quality, latency, usage).
Experience with at least one cloud platform (AWS / GCP / Azure) and standard dev tooling (Git, CI/CD, Docker).
Preferred
Published technical writing or other communication
A background in SaaS software
Prior work in customer-facing technical roles or close collaboration with Customer Success / Solutions / Forward Deployed Engineering teams.
Marketing or CRM domain knowledge