About the job
We are seeking a Sr. Manager of AI & Self-Healing Engine (Last Mile Delivery) who can turn repetitive, manual operational problems into intelligent, automated operational issue detection, root cause analysis, and resolution workflows. This role will map current-state performance management and exception handling for Last Mile Delivery, design orchestration between agents, humans, and tools, and lead the development of agent-driven automation for triage, intervention, and resolution.
Responsibilities
Define and map workflows across Spark’s last-mile operations where automation can be applied.
Build orchestration frameworks to coordinate between AI agents and operations teams.
Collaborate with engineering to implement agent-driven detection, root cause analysis, and resolution workflows for key exception types.
Track system performance for auto-resolution rates, manual escalations, and intervention speed.
Continuously improve workflows based on telemetry, operational feedback, and impact metrics.
Create strategy, roadmap, and BRD documents partnering with Operations, Product, Engineering, and Data Science.
Communicate project status updates (against goals) through narratives and business reviews to leadership and peers.
Provide thought-leadership to Walmart LMD leadership and business partners in delivering Agentic AI and self-healing solutions.
Qualifications
Minimum
6+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.
Strong problem-solving skills and ability to translate data into operational impact.
Proficiency in SQL and data visualization tools (e.g., Tableau).
Experience collaborating across product, operations, and technical teams.
Effective communicator with an ability to explain complex ideas to non-technical audiences.
Preferred
8+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.
Deep understanding of fulfillment or last-mile operations in a fast-paced environment.
Agentic AI: Experience in designing and implementing Agentic AI capabilities and roadmap for solving supply chain problems at scale.
Roadmap Creation & Prioritization: Experience in developing complex roadmaps, evaluating and making tradeoffs, and driving prioritizations aligning with business priorities and strategies.
Launch & Scaling: Experience in leading cross functional teams in executing launches and scaling systematic solutions. Experience in building Go-To-Market strategy and launch execution plan, performing A/B tests, and defining metrics and measuring outcomes.
Cross Functional Leadership: Experiences in leading cross functional teams, influence w/o authority, and demonstrate strong ownership working in a matrix organization.
Communication: Excellent written and verbal communication skills for both technical and non-technical audiences. Experiences with presenting to senior leadership.
Analytical Skills: Strong analytical and quantitative skills with ability to use data and metrics to test hypothesis, validate assumptions, and evaluate outcomes.
Advanced SQL skills
Manage Ambiguity: Strong ability to manage ambiguity and frame / simplify complex problems.