About the job
Airbnb is seeking an experienced product leader to own the guest-facing quality merchandising experience. You will join the team focused on trip quality, building features that close the gap between guest expectations and actual trip experiences. This team's work touches every single booking decision on a platform that facilitates hundreds of millions of trips and an incredibly diverse global inventory.
Responsibilities
Develop and execute the product roadmap for Trip Quality Merchandising and AI, with a focus on shipping AI-powered features that improve how guests evaluate listing quality.
Define product requirements for generative AI features (e.g. listing summaries, quality highlights) and ML ranking systems, including evaluation criteria, guardrails, and iteration plans.
Partner with Data Science to assess model performance — understanding where outputs are accurate and trustworthy, and where they fall short — and translate those assessments into concrete product improvements.
Craft the product narrative that inspires teams, leadership, and the company and builds alignment on the quality merchandising strategy.
Partner with design, engineering, and customer support to deliver features that improve both guest and host experiences. Collaborate closely with our Policy, Privacy, and Legal teams on topics that are essential to making Airbnb one of the most trusted marketplaces in the world.
Build AI-powered features that improve how guests evaluate listing quality, partnering with Data Science to evaluate model performance and translate outputs into product decisions.
Build deep expertise in how guests evaluate listing quality through user research, marketplace data, and competitive analysis; use those insights to define and prioritize features that will lead to improved user experiences and a better Airbnb service.
Make prioritization decisions that balance guest experience, platform integrity, and host impact. Efficiently execute to ship updates and deliver impact for our business and customers.
Qualifications
Minimum
10+ years of product management experience.
Hands-on track record shipping AI/ML-powered features on consumer products — including generative AI features (LLM-based summarization, content generation) and ML ranking or personalization systems — with direct involvement in defining evaluation criteria and improving model outputs.
Expert ability to use data and business analysis to inform product strategy and drive decisions.
Experience creating product messaging and delivering to customers.
Demonstrated track record of building cross-functional and executive leadership alignment.
Experience working on consumer products with marketplace dynamics on a global scale.
Entrepreneurial track record of taking an idea to reality.
Excited to lead cross-functional execution, from strategy through shipped product in a fast-paced environment.
Desire to do individual contributor product management work.
Excellent written and verbal communication; adept at simplifying complex AI/ML and data concepts for diverse audiences.
Preferred
Domain familiarity with marketplace trust/quality, search/ranking/relevance, or content/feedback systems is strongly preferred.