About the job
As part of the Expert Services AI Practice, the Solution Architect - AI & Data will serve as a senior strategic and technical lead, reshaping how enterprise organizations adopt AI at the core of their operating models. This role goes beyond implementation — it bridges C-suite advisory, enterprise architecture, and organizational change to deliver lasting transformation outcomes.
Responsibilities
Lead enterprise AI transformation engagements — from opportunity identification and business case development through to operating model design and value realization.
Advise C-suite and senior stakeholders on AI strategy, prioritization frameworks, and transformation roadmaps tailored to their industry, maturity, and risk appetite.
Facilitate discovery workshops, current-state assessments, and future-state visioning sessions to establish a shared transformation agenda.
Define AI-enabled target operating models, including process redesign, workforce impact analysis, and governance structures.
Design end-to-end solution architectures spanning Now Assist, AI Agents, Agentic workflows, AI Control Tower, RAG, knowledge graphs, and enterprise integrations (A2A, MCP).
Qualifications
Minimum
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
10+ years of experience in management consulting, enterprise architecture, or a senior technology advisory role, with a demonstrated focus on Artificial Intelligence, Machine Learning, or digital transformation at enterprise scale.
Proven track record designing and managing complex, multi-stakeholder AI or digital-transformation engagements — including use-case definition, business case development, integration, data strategy, governance, and operational adoption.
Strong understanding of enterprise data architecture, data quality, knowledge management, integrations, and compliance and regulatory frameworks.
Preferred
AI/ML certifications (e.g. AWS Machine Learning Specialty, Google Professional Machine Learning Engineer, or equivalent) are desirable.
Background in one or more target industries — Financial Services, Healthcare, Public Sector, Manufacturing, or Retail — is highly desirable.
ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist, Certified Technical Architect) are desirable.