About the job
ServiceNow is seeking an experienced and visionary Director of Data & AI Platform Security Product Bundle (Vault) to lead strategy, product direction, and execution for our data, AI, & user security monetizable product portfolio. This role owns the end-to-end leadership of ServiceNow Vault including encryption, data privacy, log export service, code signing & AI native Vault console. This is a high-impact, high-visibility leadership role responsible for shaping enterprises secure data, govern access, meet regulatory demands, and scale securely in an increasingly autonomous and agentic future. The Director will serve as a strategic partner for Engineering, Vault product team, Platform Security, Identity & Authentication, Legal & Compliance, and Executive Leadership.
Responsibilities
Define and drive a multi-year strategy and product vision for Vault product bundle aligned with ServiceNow’s platform and business priorities.
Lead ServiceNow’s Customer Zero adoption of Vault security capabilities, influencing internal usage patterns and enterprise-scale best practices.
Partner with executive leadership to articulate progress, outcomes, and business value to internal and external stakeholders.
Own the Vault Security product bundle roadmap, including prioritization, sequencing, dependencies, and delivery outcomes.
Translate complex requirements across the ServiceNow Vault product bundle including encryption, data privacy, log export service, code signing & AI native Vault console into clear functional specifications and engineering deliverables.
Champion AI-native features, agentic workflows, and automation-driven security capabilities that modernize enterprise risk management.
Ensure solutions are scalable, resilient, automated, and deeply integrated with the ServiceNow platform and AI ecosystem.
Act as the central point of coordination across SecOps, Identity & Authentication, Platform Security, Engineering, Audit, Risk, legal, P&P, and Compliance teams.
Lead cross-functional planning forums to define requirements, integration patterns, release plans, and adoption strategies.
Influence decision-making across security, product, engineering, and business stakeholders without direct authority.
Apply deep expertise in data, AI security, and cybersecurity frameworks, including but not limited to SOX ITGC
Qualifications
Minimum
13-18+ years of leadership experience in data & AI security, data privacy, encryption, authorization, and data security.
Deep expertise in data security, agentic systems, and regulatory frameworks.
Proven experience designing and operating enterprise data security programs.
Demonstrated history of building, mentoring, and leading high-performing teams.
Strong customer-first mindset with the ability to balance innovation, risk, and usability.
Experience with process automation and AI-driven security workflows.
Strong analytical and systems-thinking skills, including exposure to AI & data security tactics.
Ability to clearly communicate complex technical and regulatory concepts to executives, customers, and cross-functional partners.
Preferred
Experience working with or building on the ServiceNow Platform.
Background in AI security product management for enterprise or platform-scale solutions.
Experience operating in highly regulated, global enterprise environments.
Local to Santa Clara, CA headquarters office