About the job
As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands.
Responsibilities
- Build enterprise-grade AI agents for healthcare.
- Discover where agents will make an impact.
- Engage with customers to discover and assess their requirements, prepare and present demonstrations, address and overcome technical challenges, and develop and improve Sierra virtual agents.
- Shape the platform and healthcare roadmap by surfacing unmet needs, prototyping new tools and features, and collaborating with research, product, and platform teams.
Qualifications
Minimum
- 5-7+ years experience in product development of highly technical products.
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
- Experience crafting and tailoring a message for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Degree in a technical or related field, or equivalent professional experience.
- Genuine interest in healthcare and improving patient/member experiences.
Preferred
- Experience in healthcare technology, health IT or working with healthcare organizations.
- Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy).
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
- MBA or equivalent professional experience.
- Past roles that interface with end customers to influence software development.