About the job
The Cloud Inference team scales and optimizes Claude to serve the massive audiences of developers and enterprise companies across AWS, GCP, Azure, and future cloud service providers (CSPs). We own the end-to-end product of Claude on each cloud platform—from API integration and intelligent request routing to inference execution, capacity management, and day-to-day operations.
Responsibilities
Design and build infrastructure that serves Claude across multiple CSPs, accounting for differences in compute hardware, networking, APIs, and operational models
Collaborate with CSP partner engineering teams to resolve operational issues, influence provider roadmaps, and stand up end-to-end serving on new cloud platforms
Design and evolve CI/CD automation systems, including validation and deployment pipelines, that reliably ship new model versions to millions of users across cloud platforms without regressions
Design interfaces and tooling abstractions across CSPs that enable cost-effective inference management, scale across providers, and reduce per-platform complexity
Contribute to capacity planning and autoscaling strategies that dynamically match supply with demand across CSP validation and production workloads
Optimize inference cost and performance across providers—designing workload placement and routing systems that direct requests to the most cost-effective accelerator and region
Contribute to inference features that must work consistently across all platforms
Analyze observability data across providers to identify performance bottlenecks, cost anomalies, and regressions, and drive
Qualifications
Minimum
Have significant software engineering experience, with a strong background in high-performance, large-scale distributed systems serving millions of users
Have experience building or operating services on at least one major cloud platform (AWS, GCP, or Azure), with exposure to Kubernetes, Infrastructure as Code or container orchestration
Have strong interest in inference
Thrive in cross-functional collaboration with both internal teams and external partners
Are a fast learner who can quickly ramp up on new technologies, hardware platforms, and provider ecosystems
Are highly autonomous and self-driven, taking ownership of problems end-to-end with a bias toward flexibility and high-impact work
Pick up slack, even when it goes outside your job description
Preferred
Direct experience working with CSP partner teams to scale infrastructure or products across multiple platforms, navigating differences in networking, security, privacy, billing, and managed service offerings
A background in building platform-agnostic tooling or abstraction layers that work across cloud providers
Hands-on experience with capacity management, cost optimization, or resource planning at scale across heterogeneous environments
Strong familiarity with LLM inference optimization, batching, caching, and serving strategies
Experience with Machine learning infrastructure including GPUs, TPUs, Trainium, or other AI accelerators
Background designing and building CI/CD systems that automate deployment and validation across cloud environments
Solid understanding of multi-region deployments, geographic routing, and global traffic management
Proficiency in Python or Rust