Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you are a catalyst, willing to go deep, get technical, and drive change. You are the ultimate hands-on leader, triaging customer issues and support, using data and analytics to align internal resources around Scale’s hardest problems, and driving the creation of tools that add direct value to Scale’s Public Sector customers. All of this serves an ultimate goal of delivering outsized value in supporting our Public Sector customer’s AI/ML objectives.

Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers

Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions

Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space

Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous

Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains

Lead a cross-functional team to exceed the customer’s AI/ML objectives

Manage the long-term health of the customer base by identifying and preempting areas of risk or concern

Strategically identify ways we can make customer success repeatable and solve issues for future customers

Address engineering problems alongside the product development teams