About the job
OCI Incident Response is the first line of defense for maintaining the high availability of Oracle Cloud Infrastructure. We reduce the frequency, duration, and impact of customer-facing incidents through large-scale incident management, automation, and continuous operational improvement. As a Principal Software Development Engineer, you will help define the future of incident management across OCI. You will design and build scalable platforms, automation, and agentic AI-driven solutions that improve how OCI detects, investigates, mitigates, and learns from service-impacting events. Your work will influence reliability across multiple engineering organizations and services.
Responsibilities
Design and deliver scalable systems, services, and automation that improve OCI-wide reliability.
Lead agentic and AI-powered solutions that accelerate incident detection, diagnosis, mitigation, and learning.
Define architectural patterns, engineering standards, and observability practices that improve resiliency and operability.
Lead complex cross-organizational initiatives with broad customer and business impact.
Serve as a technical leader during critical incidents, driving systemic fixes and long-term improvements.
Partner with senior engineers, architects, and service teams to raise the reliability bar across OCI.
Qualifications
Minimum
Bachelor’s degree in Computer Science or related field, or equivalent practical experience.
10+ years of software development experience.
Strong proficiency in one or more modern languages such as Java, C++, Go, or Python.
Experience designing and building large-scale distributed or cloud systems.
Experience with observability, testing, CI/CD, and production operations.
Strong software engineering fundamentals and architecture skills.
Preferred
Experience with incident management, SRE, or cloud operations.
Experience applying AI, LLMs, or agentic systems to automation workflows.
Strong communication, leadership, and cross-functional influence.
Experience mentoring engineers and driving organization-wide technical improvements.
Experience with OCI or other large-scale cloud platforms.