About the job
As an Agentic Adoption Leader at Oracle, you will lead complex, cross-functional adoption initiatives for Oracle Healthcare AI Agents within the Customer Success organization. This role operates with a high level of ownership and accountability and is responsible for defining program strategy, driving execution, and delivering measurable adoption plans and customer outcomes at scale.
Responsibilities
Lead the Oracle Healthcare AI Agents Adoption Program and strategy for both new and existing healthcare customers, driving adoption across pilot, testing, and post-sale phases.
Own and drive cross-functional adoption initiatives, partnering with Product, Consulting, Sales, and Customer Success to develop scalable programs, processes, and playbooks.
Leverage customer data, insights, and CSM feedback to design targeted strategies that improve adoption, operational efficiency, and customer satisfaction.
Act as a primary liaison between Customer Success, Value Realization Analytics and Product teams, ensuring a continuous feedback loop that informs product enhancements and adoption improvements.
Drive customer engagement to ensure high levels of AI Agent integration and utilization, supporting renewals, expansions, and long-term value realization.
Define and track KPIs, success metrics, and milestones related to onboarding, adoption, and program effectiveness, report progress and insights to leadership.
Design and lead the rollout of new AI Agents, features, and process improvements across the Customer Success organization.
Coordinate training, enablement, and communications for internal teams and customers to support successful adoption.
Proactively identify risks, dependencies, and blockers, and lead mitigation efforts through strong problem-solving and stakeholder communication.
Partner with Product Managers and Customer Success leadership to align on strategic priorities and translate them into executable, outcome-driven adoption initiatives.
Qualifications
Minimum
6+ years of experience in Program Management, Customer Success, Product Operations, or Adoption-focused roles within a technology company; healthcare industry experience strongly preferred.
Experience with AI Agents and Models in SaaS delivery models is strongly preferred.
Proven track record of leading cross-functional programs or initiatives that drive customer adoption, engagement, and measurable business outcomes.
Strong knowledge of the U.S. healthcare market and regulatory environment is highly desirable.
Demonstrated ability to design, implement, and scale adoption and engagement programs across customer lifecycles.
Experience supporting or scaling AI-powered or SaaS solutions is highly desirable.
Strong analytical and decision-making skills, with experience leveraging customer data, metrics, and KPIs to drive outcomes and inform strategy.
Excellent communication, collaboration, and stakeholder management skills, with the ability to influence and drive alignment across technical and non-technical teams.
Ability to manage multiple complex initiatives in a fast-paced, evolving environment.
Bachelor’s degree required; MBA or equivalent experience is a plus.
Preferred
Experience supporting global programs and adapting strategies for non-U.S. markets is a plus.