Want to contribute to a more inclusive society by helping people around the world read more and get more out of reading? Join Books Product Inclusion in our work to disrupt societal biases at scale and delight marginalized readers, authors, and publishers. The ideal candidate thrives when solving ambiguous problems, thinks big about new opportunities while understanding technical constraints, and influences effectively with cross-functional colleagues around the world up to a VP level. We are looking for a teammate with a track record not only of continuous learning on interrupting societal biases in a range of global contexts, but of turning those learnings into action to delight customers.

Use high judgment to bring domain expertise about disrupting societal biases to business decisions, accelerating progress on business priorities by improving outcomes for marginalized customers

Understand customer needs using cross-functional methodologies, including innovating new approaches to uncover insights

Conduct and synthesize customer research to generate actionable insights that inform product strategy and roadmaps

Partner with cross-functional teams across Books to understand and solve ambiguous challenges at the intersection of business priorities and customer inclusion

Build compelling business cases using qualitative and quantitative insights to secure resources and drive prioritization of customer inclusion opportunities

Develop solutions that mitigate societal biases in products and services powered by Gen AI

Use Gen AI to scale bias disruption and Customer Obsession excellence through integration in everyday tools

Develop new metrics and measurement approaches that de-average customer impact