About the job
As Principal Product Manager - Technical for External Services, you'll own the product strategy and execution for how AI agents interface with AWS services. Your current focus includes Model Context Protocol (MCP) servers and other agent-native interface patterns, with responsibility for defining and driving the evolution of these interfaces as the technology landscape advances. You'll determine how millions of developers and AI agents discover, authenticate with, and utilize AWS services through standardized interfaces.
Responsibilities
Define product vision for agent-native AWS experiences, including service discovery, well-architected decision-making, and automated infrastructure management
Define product strategy and roadmap for agent-native interfaces to AWS services, with current focus on MCP servers and other emerging interface patterns, including responsibility for identifying and driving next-generation approaches
Establish standards for security, design, and implementation that enable service teams to build agent-friendly interfaces across current and future protocols
Own measurement and continuous improvement of the agent experience, including instrumentation, metrics, and feedback loops that drive product iteration and inform interface evolution
Build evaluation frameworks and benchmarking systems for measuring agent effectiveness, interface performance, and developer experience across multiple integration patterns
Evaluate emerging agent interface technologies and protocols, making strategic recommendations on adoption, investment, and migration paths
Drive cross-functional initiatives with AWS service teams to expand agent-friendly capabilities across AWS services and create seamless agent workflows
Work with engineering teams to prioritize features, resolve technical tradeoffs, and ensure operational excellence for agent interfaces
Engage with customers and gather feedback to validate use cases, identify pain points, and iterate on capabilities
Communicate product vision, strategy, and progress to senior leadership, demonstrating how agent-native interfaces accelerate customer innovation
Represent AWS in the broader community, engaging with open-source contributors and industry partners to shape protocol evolution
Qualifications
Minimum
7+ years of working as a Technical Product Manager experience
5+ years of technical (software development, network development, IT, other related) experience
Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
Bachelor's degree in Computer Science, Engineering, or a related technical field
Experience defining product strategy for developer-facing tools with significant adoption
Deep understanding of AI agents, large language models, and agentic workflows
Demonstrated ability to influence without authority across large, distributed organizations
Experience working with engineering teams, applied scientists, and cross-functional stakeholders
Strong written and verbal communication skills with experience presenting to senior leadership and external customers
Understanding of cloud computing platforms, APIs, and software development lifecycle
Preferred
Advanced degree in Computer Science, Engineering, or related field
Experience with Model Context Protocol (MCP), AI agent frameworks, or other agent-enabling interface technologies
Understanding of emerging agent interface patterns and protocol evolution in the AI/ML space
Background in developer experience optimization with focus on API design, SDK development, or developer tools
Understanding of AWS services, infrastructure as code, and cloud deployment patterns
Experience building evaluation frameworks or benchmarking systems for developer tools or AI systems
Background in open-source software development, community engagement, and standards body participation
Experience operating in complex, global organizations with multiple product lines and distributed teams