About the job
As Senior Engineering Manager of Knowledge Management & Documentation, you'll lead technical writers creating professional documentation for complex systems while driving strategic improvements to knowledge management across Apple Services Engineering. You will lead documentation and knowledge management for Apple Services Engineering. As well as manage a team of technical writers while solving how thousands of engineers discover accurate, current information at enterprise scale.
Responsibilities
Manage technical writers producing internal and external documentation for engineering and product audiences
Design and implement technical architecture for documentation platforms and AI-powered knowledge management systems
Define documentation standards and engineering processes that scale across thousands of engineers
Partner with engineering teams to build automated content generation, validation, and lifecycle management tools
Engineer AI-powered documentation solutions for generation, maintenance, and semantic search—with appropriate human oversight
Influence platform decisions and technical architecture across Apple Services Engineering, IS&T, and Software Engineering
Build scalable systems that solve documentation discoverability—ensure engineers find current information through intelligent search and recommendation engines
Establish automated lifecycle management processes using data pipelines and analytics for content creation, maintenance, and retirement
Champion accessible, accurate information delivery through robust technical infrastructure to engineering leaders
Qualifications
Minimum
8+ years in technical documentation, knowledge management, or platform engineering
3+ years managing technical writing teams and engineering projects
Experience with documentation platforms at enterprise scale (10,000+ engineers) and modern web technologies
Strong technical background understanding complex software systems, APIs, and distributed architectures
Proven ability to influence stakeholders and drive technical decisions across organizations
Experience with docs-as-code workflows, CI/CD pipelines, and automated content systems
Excellent communication skills and hands-on technical implementation experience
Preferred
Experience at large technology companies building documentation platforms and knowledge management systems at scale
Background in software engineering, platform development, or technical architecture
Track record engineering AI/LLM technologies for documentation—generation, semantic search, quality assessment, and automated maintenance
Experience building developer tools, internal platforms, and scalable technical solutions
Familiarity with modern tech stack: cloud platforms, containerization, search technologies, and data pipelines
Success leading platform migrations, system transformations, and technical modernization efforts
Understanding of developer experience and measurable impact of technical infrastructure on engineering productivity
Ability to architect technical solutions and articulate platform strategy and ROI to executives