About the job
We’re looking for a Senior Content Designer to shape the future of AI-driven experiences through our personal AI companion, Copilot. In this role, you'll define content design approaches, write prompts and evals, craft user-centric narratives, and drive clarity, accessibility, and inclusivity in the language we use across Copilot surfaces. This will extend beyond classic UI text—this is a unique opportunity to combine UX content design expertise with model design and training, influencing a product that reaches millions of users.
Responsibilities
Identify user needs and define end-to-end user journeys for AI user experiences in close collaboration with product designers, product managers, data scientists, prompt engineers, and software engineers.
Contribute to product strategy by advocating for features or improvements that uplevel UX quality.
Write prompts and eval outputs to improve response quality and help ensure user-facing AI-generated product copy aligns with tone of voice and quality standards.
Craft clear, user-centered content for AI user experiences. Leverage user research and data to form a strong rationale for content design decisions.
Help define and evolve the tone of voice, personality, and product narrative for Copilot across product content and model responses. Create content design standards and frameworks to scale the function and inform our design system.
Lead and action on product content audits to drive consistency and alignment with Copilot’s tone of voice.
Evaluate and prioritize content design work from across the org, focusing on the highest-impact work.
Advocate for inclusive and accessible language across all touchpoints.
Qualifications
Minimum
Master's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 2+ years experience working in product or service design
OR Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 3+ years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing
OR equivalent experience.
Preferred
A portfolio or work samples that demonstrate at least 6 years of experience owning content design for world class consumer products from vision through launch.
High craft in content design work; must be able to articulate a strategy and translate it into a polished finished product.
Experience with (or a strong drive to learn!) prompt engineering and evals.
A deep understanding of user-centered design.
Ability to own your work in a fast-paced. start-up like environment, manage multiple priorities, and adapt to ever-changing requirements and deadlines.
Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
Knowledge of accessibility and localization best practices.