About the job
Uber's Chief Legal Office (CLO) is seeking an experienced and strategic Global Head of Legal Operations to lead the operations, technology, and transformation agenda for our global legal organization. This role is responsible for defining and executing the operational, technology, data, and AI strategy for a global legal organization supporting Uber's rapidly evolving business. The Global Head of Legal Operations will lead a high-performing team of legal operations, program management, product, analytics, AI, and technology professionals focused on transforming how legal work is performed, measured, and delivered.
Responsibilities
- Define and execute the long-term strategy, operating model, and roadmap for Legal Operations across the global Chief Legal Office.
- Lead and develop a high-performing team of legal operations, technology, AI, analytics, product, and program management professionals.
- Drive the CLO's AI strategy and transformation agenda, helping teams understand, embrace, and responsibly apply AI to improve how legal work is performed, managed, and scaled.
- Serve as a thought leader for AI within the CLO, building organizational capability, fostering responsible adoption, and helping shape how legal services are delivered in an AI-enabled future.
- Lead AI adoption across the CLO by identifying high-impact use cases, championing experimentation, establishing governance frameworks, and helping teams integrate AI into their day-to-day work in practical and responsible ways.
- Partner with CLO leadership to establish strategic priorities, operational goals, and organizational effectiveness initiatives.
- Provide executive oversight for the CLO technology portfolio, including matter management, contract lifecycle management, eBilling, legal intake, knowledge management, analytics, and bespoke AI solutions.
- Build and maintain a data-driven culture through key performance indicators, operational dashboards, and executive reporting frameworks.
- Identify opportunities to simplify, standardize, automate, and optimize legal processes across the organization.
- Drive vendor strategy and governance, including management of legal technology providers, alternative legal service providers, and outside counsel operational programs.
- Oversee complex internal and external partnerships, including relationships with law firms, alternative legal service providers and vendors.
- Serve as a trusted advisor to CLO leadership on organizational design, change management, technology investments, and strategic transformation initiatives.
- Build strong partnerships across Uber's global business and legal teams to ensure Legal Operations continues to evolve alongside company growth and strategic priorities.
Qualifications
Minimum
- 15+ years of progressive leadership experience in Legal Operations, with demonstrated success managing multiple complex operational functions.
- 7+ years of experience leading high-performing teams in complex, global organizations.
- Demonstrated experience developing and executing enterprise-scale operational transformation initiatives.
- Experience leading multidisciplinary teams spanning legal operations, technology, analytics, program management, and product functions.
- Experience leading AI adoption, change management, or technology transformation initiatives within legal, compliance, or other professional services environments.
- Experience leveraging generative AI, workflow automation, predictive analytics, and emerging technologies to transform business operations.
- Proven ability to influence senior executives and drive alignment across multiple stakeholder groups.
- Experience managing large-scale programs, budgets, vendors, and operational portfolios.
- Strong understanding of corporate legal department operations, outside counsel management, and legal service delivery models.
Preferred
No preferred qualifications listed.