About the job
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Generative AI background, and sales skills to help position AWS as the cloud provider of choice? Do you love building new, strategic, data-driven businesses from the ground up? Join the Worldwide Specialist Organization (WWSO) Amazon Quick team as the Worldwide GTM Specialist leading the global go-to-market strategy for Managed Knowledge Bases.
The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We work backwards from our customers' most complex and business-critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. WWSO teams include business development, specialist, and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative — from shaping ideas for new services to accelerating the adoption of established ones. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
Within WWSO, this role owns the worldwide GTM plan for Managed Knowledge Bases — the retrieval and data-grounding layer that makes enterprise Generative AI and agents accurate, trustworthy, and secure. Managed Knowledge Bases connect customers' proprietary content to foundation models through fully managed retrieval-augmented generation (RAG), so the answers customers get are grounded in their own data. You will set direction and standards for how we solve customer problems in this domain, lead specialists, architects, partners, and account teams around the world, and bring the voice of the customer directly into our product roadmap. This is a highly visible, "first-in" role for an emerging, fast-growing business: you see the big picture and set the plan so the world's most customer-obsessed technical teams can make history.
Responsibilities
- Own the worldwide GTM strategy for Managed Knowledge Bases — market sizing, target segments and industries, sales plays, pricing/packaging input, and the multi-year adoption plan.
- Build and grow a global pipeline in partnership with field sales, Specialist Solutions Architects, partners, and account teams; help qualify, progress, and close the largest and most strategic opportunities.
- Serve as a domain authority on enterprise retrieval, RAG, vector stores, connectors, and data grounding for GenAI and agentic workloads — translating complex technical trade-offs into clear business outcomes for Line-of-Business and C-suite leaders.
- Define and scale the enablement flywheel: sales playbooks, reference architectures, demos, workshops, and field training that let thousands of AWS sellers and partners land this motion consistently worldwide.
- Represent the voice of the customer to product and engineering teams, converting field signals into a prioritized, data-backed roadmap of features and capabilities.
- Collaborate to build the partner and ecosystem strategy that extends reach and delivery capacity around Managed Knowledge Bases.
- Establish the goals, metrics, and reporting cadence; deliver regular business reviews and recommendations to senior AWS leadership.
- Represent AWS credibly as a thought leader at customer briefings, industry events, and conferences.
Qualifications
Minimum
- 6+ years of Go-To-Market, Business Development, Sales, or Consulting experience
- 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML (Artificial Intelligence/Machine Learning), GenAI (Generative AI), Analytics, Database, and/or Storage experience
- Experience explaining complex technical concepts to various business and technical audiences
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience developing strategies that influence leadership decisions at the organizational level
Preferred
- Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage
- Experience driving new business segment or services launches
- Experience engaging and influencing C-level executives, both business and technical
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Experience negotiating complex deals with customers and partners or equivalent
- Experience developing and executing sales strategies, tactics, plans, processes, systems and programs