Sr. Software Dev Engineer, Benefits Experience and Technology (BXT)

This posting is for the tech lead on one of our two biggest product bets, driving large, ambiguous problems that span multiple organizations. This is a generative-AI and agentic-engineering role first, at very large scale. You will join Benefits Engagement Technology and Services (BETS), the Amazon organization reinventing how more than a million employees and their families engage with their benefits. You will be the tech lead on one of these two products.

- Lead your team’s software development end to end: own the team-level architecture, provide the system-wide view and design guidance, make the high-stakes one-way-door decisions, and deliver a system of many features across its full lifecycle.

- Be the tech lead on large, ambiguous problems that span multiple organizations, where the customer direction is clear but the technology strategy is not; drive clarity and align partner teams (identity, privacy, security, legal, and vendors) on the path forward.

- Lead and mentor engineers: coach multiple engineers on and off your team, help grow the team through recruiting and career guidance, and drive adoption of engineering best practices that others emulate.

- Work backwards from the customer, bringing product design judgment to technical decisions, not just technical elegance.

- Lead the team’s AI Native build loops: define the specs, acceptance criteria, and simulation coverage that let agents safely take on more of the work, and shape the agentic foundations the team builds on (Amazon Bedrock AgentCore, MCP).

- Stay a hands-on practitioner: contribute to the code and code reviews that most affect the product, and hold human-authored and agent-authored work to the same high bar.

- Drive operational excellence and resolve root causes across boundaries: ensure strong alarms, telemetry, runbooks, and retrospectives, and eliminate endemic problems even when the fix requires influencing other teams.