About the job
This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.
Responsibilities
• Build trusted relationships with C-suite executives and business leaders within the most strategic Amazon Connect Customer customers, partners, and prospective customers
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
• Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
• Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms
Qualifications
Minimum
5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
5+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, Artificial Intelligence, CRM, Customer Data Applications, Contact Center-as-a-Service, EUC, Supply Chain, Encrypted Communications, and/or Communications Services
5+ years of experience in infrastructure or cloud technology such as Compute, Edge, Artificial Intelligence, Security, Hybrid, and/or Networking
Experience developing strategies that influence leadership decisions at the organizational level
Preferred
Experience negotiating complex deals with customers and partners or equivalent
Fluency with enterprise AI use cases in Customer Experience, Sales, Service, and/or Marketing
Experience relationship building and influencing at the C-level of Fortune 500 customers
Leadership experience in the CX or AI industry
Experience working with new product/service development teams and their outbound functions