About the job
The Ring and Blink Customer Service Engineering Services team serves thousands of internal customers who help support millions of customers every year across multiple integrated platforms. The team is working on large-scale implementations of selected AI initiatives which are expected to reduce support call handle times, improve agent efficiency, and provide targeted and timely support to customers. This new Salesforce Developer role is crucial for delivering on AI initiatives for stakeholders and customers offering a chance for the right candidate to make a large impact.
Responsibilities
* Own the technical design and implementation of complex Salesforce features within AI initiatives
* Architect and build scalable Salesforce solutions integrating with AWS services and AI technologies
* Lead Salesforce platform optimization for performance, scalability, and maintainability
* Drive improvements in Salesforce development processes, deployment pipelines, and governance
* Design and implement robust APIs and integrations between Salesforce and external systems
* Ensure high-quality code through comprehensive testing strategies and code reviews
* Collaborate with cross-functional teams to translate business requirements into technical solutions
* Lead technical discussions and architecture reviews for Salesforce implementations
Qualifications
Minimum
* Experience in automating, deploying, and supporting large-scale infrastructure
* Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
* Experience with Linux/Unix
* Experience with CI/CD pipelines build processes
* 3+ years of professional Salesforce development experience
* Expert-level proficiency in Apex, SOQL/SOSL, Lightning Web Components, and Aura Components
* Strong experience with Salesforce Service Cloud configuration, customization, and optimization
* Experience with Salesforce Voice technologies and telephony integrations
* Knowledge of Data Cloud architecture, data modeling, and customer data platform concepts
* Strong experience with Salesforce APIs (REST, SOAP, Bulk, Streaming)
* Demonstrated experience designing and implementing large-scale Salesforce solutions
* Experience with Salesforce integrations and middleware platforms
* Knowledge of Salesforce security model, sharing rules, and data governance
* Experience with Salesforce DevOps tools (Salesforce CLI, VS Code, Git-based deployments)
Preferred
* Experience with distributed systems at scale
* Salesforce Platform Developer II certification or equivalent advanced certifications
* Experience with Agentforce and conversational AI implementations
* Advanced Data Cloud experience including data streaming, calculated insights, and identity resolution
* Deep Service Cloud expertise including Omni-Channel, Case Management, and Knowledge Management
* Experience with Salesforce Voice and telephony platform integrations (CTI, SIP, Service cloud voice.)
* Experience with Einstein AI features, Flow, Process Builder, and advanced automation
* Experience integrating Salesforce with AWS services (Lambda, API Gateway, S3, etc.)
* Knowledge of Generative AI technologies and their integration with Salesforce
* Familiarity with customer service workflows and support automation
* Experience with Salesforce Communities, Experience Cloud, or Lightning Platform
* Strong experience with CI/CD practices in Salesforce environment
* Knowledge of Salesforce metadata management and release management
* Experience with Salesforce performance optimization and large data volumes
* Understanding of real-time data processing and streaming architectures