Senior Product Manager, Technical, Amazon Search

The Search Customer Experience team is responsible for the customer-facing features, information, and look & feel of search results on desktop, tablet, and mobile devices globally. Our team lives within the Search Organization where we launch new products and innovation on a daily basis. We leverage sophisticated AI, machine learning, data mining, and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly we partner with category teams such as Apparel, Consumer Electronics, Books, and Grocery as well as key business partners such as Advertising, Rufus, Alexa, and Video Shopping. Within Search we partner with the teams that power search relevance, query understanding, browse, and product recommendations.

Define the CX vision, develop an actionable product roadmap, and coordinate with tech, science, infrastructure, and UX teams to rapidly experiment and implement solutions.

Work with global teams - both internal Search customers, and external tech partners, to identify and prioritize needs, able to effectively influence up and across the organization, and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.

Dive deep into data, have well developed analytical skills, excellent communication strategies, and have experience with executive level reviews.

Thrive in a collaborative, creative, analytical, and fast-paced environment and are comfortable interacting with technical software development teams.

Prepare documentation for leadership.

Manage customer facing technical products and guide cross-functional teams through influence versus direct management.