About the job
The Journey Management (JM) Team within Network Solutions is looking for a Senior PMT to drive the product strategy and roadmap for Journey Completion the learning and corrective arm of Journey Management, continuously improve service quality driving optimal customer experience. You will own the vision and product strategy for AI/ML powered CS Match quality and flywheel for continuously driving optimal customer experience. You will own defining experimentation and influence business outcomes driving cross-org collaboration and synergies with 5+ partner teams.
Responsibilities
- Communicate effectively across cross-functional teams, earning trust with stakeholders at all levels
- Drive data-informed decision making, leveraging metrics to identify, frame, and solve complex business challenges
- Champion customer obsession by navigating and synthesizing requirements from multiple business teams
- Demonstrate a strong bias for action — willing to experiment, fail fast, learn, and iterate to improve outcomes
- Understand how metrics relate to business problems and to each other, translating data into actionable insights
- Account for the downstream implications of decisions on frontline operations
- Roll up sleeves to get hands-on with ambiguous or complex requirements across the organization
Qualifications
Minimum
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- 4+ years of product or program management, product marketing, business development or technology experience
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools