Principal Technical Program Manager, Alexa Connected Devices

Are you passionate about building the infrastructure that powers the world's largest IoT installation and most capable AI assistant? Do you thrive on tackling complex technical challenges at the intersection of IoT and AI? Are you energized by driving cross-functional programs that span distributed systems, LLMs, and critical infrastructure? The Alexa Connected Devices team is seeking a dynamic Principal Technical Program Manager to drive innovation in our core horizontal services. As part of the team that enables over 1 billion connected endpoints (Echo, FireTV, Smart Home, Mobile, and Metis), you'll lead complex initiatives that transform how Alexa connects, discovers, and manages devices, deliver multi-device experiences, and integrate Context with Alexa's LLM at massive scale.

Drive complex technical programs that power Alexa's core device connectivity, management, and interaction capabilities

Lead cross-functional initiatives to scale our infrastructure that processes billions of daily context updates and device commands

Own end-to-end program execution: gather and analyze requirements, coordinate and participate in technical design, build and maintain project/program plans, track progress, mitigate risks, communicate with stakeholders and ensure successful delivery

Manage dependencies across multiple teams to optimize delivery while maintaining quality SLAs

Partner with engineering and QA teams to design, implement, and test solutions

Develop and track program metrics focused on: Availability, Latency, Accuracy, Quality, Cost-effectiveness, Operational excellence and progarm success

Create and maintain program roadmaps, identifying risks and dependencies while driving mitigation strategies

Lead operational excellence initiatives to improve developer productivity and system efficiency