Support Engineer, Alexa

Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the area of defects and feedback triage.

- Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements

- Identify and escalate system defects, trends, opportunities and to implement improvement to the system

- Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution

- Deliver high quality data output under tight deadlines covering unique data analysis requests from a range of customers

- Dive deep into ambiguous issues and implement solutions

- Contribute to process improvements to reduce handling time, data output, and faster solution for customers