About the job
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities.
Responsibilities
- Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness.
- Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets.
- Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.
- Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise.
- Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect Amazon Connect AI agents with customer data systems.
- Architect secure access patterns to cloud-based data systems to power AI agent tool use and retrieval-augmented generation (RAG).
- Leverage agentic development environments such as Kiro (and similar AI-assisted IDEs) to accelerate development workflows.
- Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment.
- Share learnings, delivering technical deep-dives, and mentoring other SAs on agentic AI implementation patterns.
Qualifications
Minimum
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
Preferred
- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of database design and implementation or equivalent
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)
- Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails