About the job
Are you passionate about helping mission-driven organizations harness the power of cloud technology and AI to amplify their impact? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Nonprofits team. In this role, you will serve as a trusted advisor to nonprofit organizations navigating their cloud adoption and AI transformation journey — helping them translate their missions into measurable outcomes through modern cloud solutions.
Responsibilities
• Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for nonprofit organizations
• Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions
• Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance nonprofit missions and organizational efficiency — from intelligent document processing to autonomous program delivery agents
• Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare nonprofit customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence
• Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams
• Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy
• Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the nonprofit segment — including agentic frameworks that can be replicated across mission-driven organizations
Qualifications
Minimum
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Knowledge of cloud computing, IT infrastructure, and different programming languages
• Strong written and verbal communication skills, including the ability to present to senior managers and directors
Preferred
• PMP or SCRUM/Agile, SAFe certification
• Experience as a SCRUM master or leading a SAFe program
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements
• AWS or other cloud certification
• Experience working with nonprofit organizations, public sector, or mission-driven entities including familiarity with nonprofit technology ecosystems (CRM/donor management, fundraising platforms, grant management systems)