About the job
We're looking for an experienced SDE to lead the design and delivery of agentic AI experiences that transform how Solution Providers interact with our platform. This isn't bolting a chatbot onto an existing product — it's rethinking Solution Provider workflows from first principles using AI agents that can reason, act, and learn. You'll define the architecture for how AI agents interact with Spectrum's authorization, notification, and identity systems, and you'll ship production features that measurably reduce Solution Provider friction at scale.
Responsibilities
Own the architecture of agentic AI systems that operate across Spectrum's service mesh — agents that can query authorization systems, assess qualified permissions, inspect Control Plane authorization decisions, and synthesize solution provider-facing guidance autonomously
Leverage AI-DLC to build world class experiences for Sellers and Solution Providers to discover and leverage agentic capabilities in the choice of their interface including Seller central, Amazon Quick, Claude, etc.
Design and build AI agent frameworks including tool-use orchestration, context retrieval (RAG over developer docs, API specs, and account data), guardrails, and evaluation pipelines
Lead end-to-end delivery of features from ambiguous problem statements through design, implementation, and production launch — writing LLDs, driving cross-team alignment, and mentoring junior engineers
Build intelligent automation for high-volume operational workflows: vetting tools with HITL, agentic ticket triage and resolution, proactive Solution Provider health monitoring, automated onboarding guidance, and self-service diagnostic tools
Define metrics and evaluation frameworks for AI agent quality — accuracy, resolution rate, latency, safety — and build the instrumentation to measure them in production
Operate at Amazon scale — own Tier-1 services across 20+ regions, drive operational excellence, and maintain the high availability bar expected of platform infrastructure
Influence technical direction through design documents, architecture reviews, and cross-team collaboration partner teams
Qualifications
Minimum
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language
Preferred
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent