AI Tutor, Rufus, Amazon

Amazon
USA, NY, New York / USA, WA, Seattle2026-04-08ONSITE

About the job

Amazon is seeking an AI Tutor who has strong language skills, is exceptionally detail-oriented, and has a track record of exhibiting high judgment in ambiguous environments. This is an opportunity to join the high-performing team behind Amazon’s generative AI-powered shopping assistant. Rufus makes it easy for customers to find and discover the best products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. This role will bring innovation and cohesion to our efforts to deliver a seamless and delightful AI-assisted shopping experience to customers worldwide.

Responsibilities

Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.

Demonstrate proficiency in generating high-quality human insight data across a range of modalities, inclusive of text, image, video, and audio.

Make sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.

Pivot from one category of requirement to another instantaneously, maintaining a keen eye for detail and a high bar for quality.

Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.

Responsible for identifying day-to-day process and operational issues in Standard Operating Procedures and related tooling, suggesting changes to unblock the team.

Qualifications

Minimum

Bachelor's degree or equivalent

Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup

Experience developing and evaluating data annotation and data quality metrics

Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup, as well as leading a team of peers

Can demonstrate strong attention to safety and ability to follow detailed procedures

Preferred

4+ years of technical writer, editor, or content strategist experience

Experience leading cross-functional teams to deliver products and projects on tight deadlines

Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity

Experience working with cross-functional teams to deliver products and projects on tight deadlines