About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Google’s Conversation Designers leverage their knowledge of human language and communication to create seamless and natural interactions for digital systems across surfaces. As a Senior Conversation Designer on the Consumer Experience Operations team at YouTube, you will drive execution and advocate for innovation for the next generation of agentic AI support. You will be passionate about stress-testing agent capabilities and breaking new ground in developing novel functionalities.
Responsibilities
Partner with product and engineering teams to design leading edge LLM-powered multi-modal solutions.
Architect the end-to-end design for a broad range of agentic AI capabilities, leveraging technical acumen to integrate tool use and logic.
Apply advanced prompt engineering strategies to shape agent behavior and generate exceptional conversational interactions and model responses.
Develop and execute a scalable agent evaluation suite and conduct analyses to identify patterns and iterate to improve performance.
Perform continuous quality analysis based on an understanding of our feedback loop, how LLMs work, and how to achieve desired behavior.
Qualifications
Minimum
Bachelor's degree or equivalent practical experience.
6 years of conversation design experience in product design or UX design.
Experience in conversational AI design, prompt engineering, or designing evaluation sets for AI/ML models.
Experience designing voice, conversational AI, or multi-modal interfaces for user contexts.
Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).
Preferred
Bachelor's degree or Advanced degree in Cognitive Science, Human-Computer Interaction, Linguistics, or a related field.
7 years of experience in conversation design, with 2 years of experience in LLM-based products.
Experience in designing and shipping conversational interfaces.
Experience designing, developing, and launching multi-modal solutions for consumer-facing products.
Experience in development and continuous refinement of response quality of LLM-based products.