About the job
In this role, you will be the product owner for Decagon’s AI-powered voice agent. Your mission will be to deliver human-level voice performance across a variety of use cases, from cost-effective frontline support to proactive outreach for onboarding, retention, and promotion.
Responsibilities
- Define the vision, strategy, and roadmap for Decagon’s voice agent
- Work closely with customers to deeply understand their problems and requirements
- Translate these into clear specs and evals, then partner with engineering and research to bring them to life
Qualifications
Minimum
- Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
- Experience building voice agents, e.g., LLMs, speech-to-text models, text-to-speech models, speech-to-speech models, background noise separation, call center integrations.
- Strong technical acumen — comfortable discussing APIs, AI models, and architecture with engineers
- Experience building voice conversational AI using latest LLMs and TTS technologies
- Strong communication and relationship-building skills
- Proven track record of shipping impactful features in fast-paced environments
Preferred
- A Computer Science, Engineering, or Math degree or equivalent technical experience
- Experience working at a startup or high-growth company
- Experience working on an enterprise B2B product