PRISM: Prompt Reliability via Iterative Simulation and Monitoring for Enterprise Conversational AI
This work addresses the challenge of behavioral drift in large language models (LLMs) within enterprise conversational AI systems, which often renders deployed prompts ineffective post-deployment due to the absence of continuous monitoring and remediation mechanisms. The study reframes prompt engineering as a continuous reliability engineering problem and introduces the first closed-loop, automated framework tailored for enterprise settings. The proposed approach automatically generates test cases from natural language requirements, employs high-fidelity multi-turn dialogue simulation, and integrates LLM-as-a-judge evaluation with root-cause diagnosis to enable precise, “surgical” prompt repairs. Evaluated across 35 enterprise conversational agents, the method reduces prompt development time from two days to under 30 minutes, achieves 99% production reliability, and effectively detects and rectifies regression issues caused by model drift within 24 hours.