Imperfect Knowledge Management -- A Case Study in a Chilean Manufacturing Company
Traditional knowledge management (KM) is constrained by a symbolic paradigm rooted in Cartesian dualism—specifically, the epistemic separation of cognition and action—which perpetuates subject–object dichotomies and undermines systemic coherence. Method: This paper proposes Fuzzy Autopoietic Knowledge Management (FAKM), the first KM framework integrating autopoiesis theory, the Viable Systems Model (VSM), and General Systems Theory. FAKM conceptualizes knowledge systems through the lens of “organization–structure duality,” capturing their self-maintaining and self-referential nature while transcending dualistic ontologies. It further incorporates fuzzy logic to model uncertainty and dynamic adaptation inherent in socio-technical systems. Contribution/Results: Empirical validation in manufacturing firms in the Maule Region, Chile, demonstrates that FAKM significantly enhances dynamic coupling between knowledge flows and organizational structure, strengthens endogenous knowledge practice, and improves systemic resilience—thereby offering a theoretically grounded and empirically validated paradigm shift in KM.